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Here are some of our previous Gas case histories.
Our audit of supply invoices for a Major Hospital identified a number of errors in the read history for the meter serving their main boiler. This had been happening, intermittently, over a four-year period.
Having identified the errors, we were able to recover over £200,000 from the different suppliers involved. Steps were also taken to prevent the problem happening again.
Analysis of supply invoices for a School with multiple meters revealed that on several occasions, the advances on some of these meters had been incorrectly converted to kWh (billable consumption).
We challenged the supplier in question and secured a refund of £43,000 for the School.
Prior to our involvement with a Furniture Manufacturer, they had been notified by a supplier that because their consumption was below a certain threshold, they would be taken off an existing contract and be offered an alternative one more appropriate to their level of usage.
They put the fact that their Gas costs had increased down to market forces, but following our investigations, we established that the alternative offer had not materialised and charges had been based on a non-contract rate. We negotiated with the supplier, they admitted that they were at fault and agreed to backdated price reduction. The result was a refund of £10,000.
Having surveyed the metering arrangements for a client with a number of Restaurants, we established that one of their properties was still being billed for consumption on a Gas meter that had been removed four years previously. We recovered over £2000 for incorrectly billed charges.
This situation occurs all too frequently with meter readers assuming a ‘missing’ meter as inaccessible leading to readings being estimated. Once the cycles starts, it continues indefinitely and all parties become accustomed to seeing invoices for a meter that does not exist.
We compared charges that Vegetable Grower had been paying for their Liquid Petroleum Gas (LPG) over a period of 12 months to the wholesale market and found the prices their supplier had been charging to be excessive.
Through negotiation, we were able to agree a £20,000 refund from their supplier to compensate for the excessive charges that they had been applying and an adjustment to the way in which future charges were billed.
A School with a number of domestic houses for staff members, in addition to the usual school buildings, received an invoice out of the blue for substantial sum. The supplier had billed to what they claimed was an actual read of 88780, after meter readings had been advancing over the year from the high 29000s and low 30000s.
We surveyed the meter, found that the display was faulty with the number 8 appearing as a print-through on several of the upper registers. The true reading (33780) could be seen if you looked hard enough. The matter was contested with the supplier in question and as a result, the large bill was withdrawn securing a rebate of over £12,500.
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