Here are some of our previous Electric case histories.

Investigations into the characteristics of electricity supply for a large office block revealed that it had its own substation. On this basis, DUoS charges should have been based on less expensive LV substation tariff rates.

We were able to negotiate a backdated adjustment to DUoS charges, which resulted in a refund of £4000 for each year that the problem had existed. In addition, they now have a permanent on-going benefit from lower underlying charges.

Retrospective Adjustment of Tariff Rates

Having analysed a number of electricity accounts for a Housing Association, we raised an issue with their supplier that a number of their accounts had been charged under an inappropriate tariff.

Normally, if a customer does not actively select a tariff profile for a supply, a supplier will apply the simplest and often most expensive one by default. In this case, we argued that the one applied should have been different and more suited to the type of supply in question.

Our argument was accepted by their supplier, securing a refund of over £10,000.

Supply Charged at the Wrong Voltage

Investigations into the characteristics of an electricity supply for an automotive engineering company revealed that although the client had previously used consultants to negotiate supply contracts, they had failed to spot the fact that DUoS charges were being based on the wrong voltage.

Our negotiations with their supplier resulted in their existing supply contract being re-negotiated back to its original start date, leading to a refund of almost £7000. In addition, they now have the ongoing benefit of lower underlying charges.

Retrospective Adjustment to Consumption

Our audit of historical billing data for a large industrial client identified an anomaly that appeared to suggest consumption had been doubled in one month some 3 years earlier. There had since been a change of supplier and the original one no longer had access to consumption data for the month in question.

We argued that demands and consumption were out of character and could not have been recorded with the machinery that was in situ at the time. Ultimately, the supplier agreed to a retrospective review of consumption, resulting in an adjustment of 420,000 kWh.

Duplicated Charges

A printing firm upgraded one of their electricity supplies and found that their charges had doubled.

In fact what had happened was that they were being charged twice – the original account was still being invoiced based on manually read meter reads, with a new account having been created for the upgraded supply that was being billed on remotely collected data. This overcharge had been going on for five years, until we identified and corrected the problem.

We were able to recover the entire overcharge, which totalled approximately £120,000. Obviously, this had a huge impact on their projected costs and profitability.